Nissan Thailand continues to focus on customers’ needs by reaffirming its Nissan Customer Promise service policy that comes with four commitments to improve quality, service and enhance the impression of customers starting from August 2022 onwards.
The Nissan Customer Promise policy ensures customers receive the best service experience from Nissan with four new promises providing the followings:
- Customer Promise No. 1 – The transparency by quoting the expense of periodic maintenance service, general repair and asking for customers’ approval before receiving a service every time.
- Customer Promise No. 2 – The confidence with standard quality of aftersales service and warranty repair and spare parts for 1 year or 20,000 km (whichever comes first).
- Customer Promise No. 3 – The convenience with a free courtesy car for 2 cases as follows: 1) Product quality issue that taking time longer than 24 hrs. to repair*. 2) There is no spare parts in the Nissan parts warehouse which resulted in the car being unusable.** (Both 2 cases are only for under warranty cars and exclude accident cases***)
- Customer Promise No. 4 – Peace of mind with call center service and free 24 hour-roadside assistance****, just receive a periodic maintenance service at Nissan service centers nationwide.
In order to make communication more accessible to customers, Nissan also launched a commercial film starred by Baifern Pimchanok Luewisetspaiboon who represents Nissan customers and share her impressions with Nissan and convey the needs of customers for service experience.
“Nissan Thailand initiated our “Nissan Customer Promise” since 2018 and we continue our commitment to building confidence and trust for prospective and current Nissan customers. Under this commitment, we ensure that customers receive the best service experience from Nissan”, said Isao Sekiguchi, president of Nissan Thailand
Click here to watch the Nissan Customer Promise video by Baifern Pimchanok and for more details of the policy, please visit https://en.nissan.co.th/owners/customer-promise.html
Remark : *Only for repair times longer than 24 hours, excluding service center holidays and normal parts delivery periods with a maximum delivery time of 3 days.
**In case the company does not confirm the order within 24 hours after receiving the order.
*** Both 2 cases are only for under warranty cars (3-year or 100,000 km. whichever comes first), exclude the Nissan Premium Warranty package (extended warranty package) that customers subsequently receive or purchase. Nissan’s terms and conditions may apply.
****Free 24 hour-roadside assistance service for new cars under 3-year warranty or 100,000 km. (whichever comes first). For out of warranty cars will receive 24 hour-roadside assistance service free for 6 months if you receive a periodic maintenance service at Nissan service centers and use Nissan genuine parts.
